FAQ & Shipping

Shipping Policy

Processing Time
Orders are processed within 3-5 business days. Once your comb ships, you'll receive a tracking number by email.

Shipping Time
US: 5-8 business days after processing

Shipping Cost
Free shipping on all US orders.

International Orders
We currently ship within the US only.

Returns & Trial Policy

30-Day Trial
We want you to actually try this, not just buy it. If it's not for you within 30 days of delivery, contact us for a return.

Condition for Return
Device must be unused and in original packaging with all accessories included.

Refund Timeline
Refunds are processed within 5-7 business days of us receiving the returned item.

FAQ

How long does it take to see results?
Hair growth response to red light therapy typically builds over consistent use across several months, not days. Daily use matters more than any single session.

How often should I use it?
10-15 minutes per day is the recommended starting point. Consistency matters more than duration — daily short sessions outperform occasional long ones.

Is it safe for daily use?
Yes. Low-level laser therapy (LLLT) at this wavelength is non-invasive and designed for regular daily use.

Will this work if I'm already significantly bald?
This device is designed to support follicles that are still active — it's most effective used early, while thinning is in its earlier stages.

Is it FDA approved?
Our comb is FDA 510(k) cleared (K230134), found substantially equivalent to the HairMax LaserComb as the predicate device.

Do you ship internationally?
Not yet — we currently ship within the US only.

What if I'm not satisfied?
See our Returns Policy above — you have 30 days to decide if it's working for you.

How is this different from more expensive devices on the market?
The core technology — 650nm red light therapy — is largely consistent across price tiers. We focused on cutting brand markup, not therapeutic quality, to bring this to you at a lower price.